Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested our platform extensively to ensure clarity and fairness, and this page summarises everything you need to know about using our gaming services. These rules are legally binding between you (the player) and The Pokies 114 (the operator). Read carefully before opening an account or placing bets. If you disagree with any part of these rules, stop using our services immediately.

Quick reference — Key points at a glance

General terms and scope

These rules govern your access to and use of The Pokies 114 platform via web, mobile and other internet-enabled devices. By registering an account you confirm that you have read, understand and accept these Rules. We operate as a licensed gaming operator with company registration number 3-102-841524, established in 2021 and based in Costa Rica. Our operations are carried out in line with applicable regulatory standards.

Eligibility and lawful use

1. You must be at least the minimum legal gambling age in your jurisdiction of residence to register and play on The Pokies 114.
2. Participation is restricted in geographic regions where online gambling is prohibited. You are responsible for ensuring your access is lawful.
3. We use geolocation and other tools to verify your location and may block or limit service where access would be unlawful.
4. On registration we may request proof of age and identity. Failure to provide satisfactory documents will result in restricted account access.

Account registration and management

When creating your account with The Pokies 114 you must provide accurate, up-to-date and complete information. We rely on these details for identity verification, payments and regulatory compliance. During our tests we found that providing clear, readable documents speeds up verification and withdrawal processing.

1. All accounts must be registered in the name of the real natural person who will use the account.
2. You may update contact details in your profile or by contacting our support team. We may request supporting evidence for changes to personal information.
3. We reserve the right to require identity documents such as a government-issued photo ID, proof of address (utility bill or bank statement), and evidence of payment method ownership (card snapshot or bank statement).
4. Accounts may be suspended or closed if inconsistent or fraudulent information is discovered.

Deposits — policy and best practices

We accept deposits through the payment methods displayed in your account. Deposit availability in your account depends on the payment provider and verification status. In our experience, verified players receive credit faster and with fewer delays.

Important deposit rules:

1. Only payment instruments in your name may be used unless approved in writing by The Pokies 114.
2. Attempts to use the same card across multiple account holders may lead to suspension and canceled winnings.
3. We may request transaction histories or other documentation to verify source of funds.

Withdrawals — timing, verification and limits

Withdrawals are processed once your account has passed verification and playthrough requirements are met. During our tests, straightforward withdrawals from verified accounts were processed within 24–72 hours by our internal team; bank or card networks may add additional transit time.

1. We do not charge withdrawal fees; however your financial institution may impose charges for transfers or currency conversions.
2. Withdrawals may be refused or held if suspicious activity is detected or required documentation is outstanding.
3. If your withdrawal is rejected by your financial institution and returned to us, we will contact you to determine an acceptable alternative payment method.
4. We reserve the right to place temporary holds on payouts while investigations are underway. This is standard industry practice to prevent fraud and comply with anti-money laundering rules.

Bonuses, promotions and wagering requirements

Bonuses and promotions are offered from time to time and are subject to specific terms and conditions. We tested a range of promotions and found that transparent rules and clear game eligibility help avoid disputes. Always read the specific promotion rules in full before participation.

1. Bonuses may be restricted to certain games or categories. Playing excluded games with bonus funds may invalidate the bonus and any winnings derived from it.
2. Wagering (playthrough) requirements vary by promotion and payment method. Where specified, you must meet these requirements before withdrawing bonus-related funds.
3. Abuse of bonuses — including exploiting multiple accounts, irregular betting patterns or using bots — will result in voided bonuses and forfeiture of related winnings.
4. We apply contribution rates to game bets for calculating wagering progress. Contribution rates will be stated in the promotion terms and may differ by game type.
5. We may void any pending bets associated with a cancelled or forfeited promotion. Our investigations rely on clear patterns of abuse; we will share findings where relevant.

Prohibited conduct, collusion and game manipulation

To protect fair play, The Pokies 114 maintains strict rules against collusion, cheating and automated play. Our monitoring systems and partner audits identify irregularities, and during our internal tests we simulated collusion patterns to ensure our detection worked reliably.

1. Use of bots, scripts, or any automated gameplay tool is prohibited.
2. Coordinated play intended to exploit game mechanics or promotional loopholes will be considered collusion.
3. Evidence of manipulation will result in withholding or cancellation of winnings, account suspension, and where appropriate, referral to law enforcement.
4. Players must not register duplicate or multiple accounts to gain an advantage. Only with prior written approval from The Pokies 114 may more than one account be permitted for a single person.

Game malfunctions and technical issues

Occasionally a game may experience a malfunction. When that happens we follow an investigation process with our software partners. During our testing we reproduced error scenarios and confirmed that a consistent approach to resolution is essential to protect players and the operator.

1. If a game malfunctions any bets, spins or outcomes affected may be declared void and returned to the pre-event state at our discretion.
2. We will not permit players to benefit from outcomes caused by technical faults.
3. We may need time to consult software providers and technical logs to determine the correct action; please allow us reasonable time to complete the investigation.

Security, privacy and responsible gambling

The Pokies 114 takes account security, privacy and player welfare seriously. We employ industry-standard security measures and adhere to data protection practices. Our KYC and AML procedures are robust to protect both players and the platform.

1. We store and process personal data to deliver services, comply with legal obligations and prevent fraud. You consent to this by registering an account.
2. Responsible gambling measures available include deposit limits, time limits, session reminders and self-exclusion. Contact our support team to set or change limits.
3. If you suspect a problem with gambling, you should stop playing and use the self-help tools we provide. We can also assist with self-exclusion and cooling-off requests.

Breaches, account suspension and termination

If you breach these Rules or we reasonably suspect wrongdoing, we reserve the right to suspend or close accounts and withhold funds pending investigation. Our tests and casework have shown that transparent communication during investigations reduces misunderstandings — we will inform you of actions taken and reasons where possible.

1. In cases of suspected fraud, money laundering or criminal activity we will retain funds, suspend accounts and may report to relevant authorities.
2. If we determine a breach occurred, we may cancel any affected winnings, reclaim bonuses, and restrict or terminate account access.
3. Players whose accounts are suspended or closed may submit supporting documentation or an appeal through our support channels. We will review appeals in a timely manner and provide a reasoned response.

Disputes and governing law

These Rules, and any disputes arising out of or relating to them, are governed by the terms presented at registration and by the legal and regulatory frameworks that apply to The Pokies 114. We aim for transparent dispute handling and will cooperate with regulators and relevant dispute resolution bodies where applicable.

How we investigate incidents — what we look for

When investigating suspected misconduct we examine transactional logs, game provider records, geolocation data, account history and communication records. To help us complete an investigation quickly, provide accurate documentation and a clear description of your concern when you contact support. Our testing has demonstrated that complete initial submissions shorten resolution times substantially.

1. Preserve evidence: do not attempt to recreate or exploit issues you discover.
2. Cooperate with requests for documentation, including ID, proof of address and transaction evidence.
3. Expect investigators to request historical logs and game round information when relevant.

Best practices we recommend to players

• Use strong, unique passwords and enable any available security features on your account.
• Keep your contact information up to date so we can reach you quickly about verification and withdrawals.
• Only use payment instruments in your name and keep records of transactions in case they are requested.
• Read the full terms of any bonus before accepting it and track wagering progress to avoid surprises when withdrawing.
• If you feel the need, set deposit or session limits and use self-exclusion tools — we will support you.

Amendments and updates to these Rules

We reserve the right to amend these Rules at any time to reflect business needs, regulatory changes or improvements to our platform. Changes will be posted on this page and, where appropriate, communicated directly to affected players. Continued use of The Pokies 114 following changes constitutes acceptance of the updated rules.

Final notes

The Pokies 114 is committed to fair play, strong security and transparent operations. Our team continuously monitors, tests and updates processes to maintain high standards. If you have any questions about these Rules, account issues or responsible gambling options, contact our support team via the in-platform support channel. When contacting support please include your account details and any relevant documentation to help us respond quickly.

Thank you for choosing The Pokies 114. Play responsibly and enjoy your experience.